Eight Step Problem Solving

Tracey Richardson is a Lean Consultant with 21 years experience in the field. She worked at Toyota Motor Manufacturing KY as a team member, team leader and group leader in the Plastics Department from 1988-1998. Tracey has more than 460 hours training in Toyota Methodologies and Philosophies. She currently is a trainer for Toyota and their affiliates in North America and also trains outside of the company.

Tracey Richardson: Eight Step Problem Solving– discusses the 8 Step Problem solving “thinking” that follows the PDCA (Plan-Do-Check-Act) Management System.
With Hyundai Plant Tour

Purpose:
- Learn 8 Step- Problem Solving that gives team members a systematic approach to “thinking” that follows the PDCA (Plan-Do-Check-Act) Management System. This process lays the foundation for all team members to look at problems in the same context giving the team member concrete actions to implement using their values. The 8 step approach is important to understand as the foundation for the Lean journey and essential for team member development which leads to a Lean Culture.

- Learn A3 Writing / Problem Solving Theme Reports that provides the team member with tools to create a summarized document of their problem, proposal or status report in order to share the “need to know” information about their report to others involved. We consider it the “lean approach” to communication, saving time in reading a multi-page report versus a one page document. The report format we provide will follow the 8 step problem solving approach and provide a roadmap for coaching a development as participants practice and learn the 8 step process.

Agenda:
Values, Culture, Mutual Trust and Respect, Line of sight- Hoshin Alignment.

TPS House Introduction – overview

Land cruiser Introduction and Round 1

TPS House

TPS kaizen brief overview

Standardized Work

PDCA

8 step problem solving

Step 1 – Clarify the Problem

Step 2 – Breakdown the Problem

Step 3 - Target Setting

Steps – 4-5 – Root Cause Analysis and Determine

Steps 6-8 – Seeing countermeasures through, process and results, standardize and share.

Gavin Case Study – 8 Step reinforcement practice

Develop an A3/PSFC

Report out and grading

Who Should Attend:
This workshop is designed for all levels as well as CEOs, Presidents, Human Resource Directors, Lean Leaders, Operations Directors — anyone facilitating change within the Manufacturing, Energy, Health Care and Financial industries.
Where: Hyundai Training Center – 900 Hyundai Blvd., Montgomery (Hope Hull) AL 36105 (334-387-8960) (Local Hotels – Hampton Inn®, Best Western®, Comfort Suites)

When: The course is scheduled from 8:00 a.m. to 4:00 p.m. Tuesday, Wednesday & Thursday, March 23-25, 2010 (3-day duration).

Cost: Per seat price is $995. Pre-registration required, no cancellations allowed, substitutions permitted. Invoice issued upon registration. (Refreshments & Lunch provided). Early registration discount seat price is $1,000 prior to December 31, 2009.

Instructor: Tracey Richardson, president of Teaching Lean Inc

Registration: Registration can be accomplished by web at www.AuburnWorks.org under the Classes/Course Selection link or by returning the registration for to Mitch Emmons by fax at 334-844-5989 or e-mail at emmonmb@auburn.edu. Registration deadline Monday, January 25, 2010.

Information: Contact Mitch Emmons at 334-844-3881 (office direct), 334-524-2102 (cell), emmonmb@auburn.edu (e-mail)

Accreditation: Auburn University is authorized by IACET to offer 1.6 CEUs for this program. CEU conversion to CPE may apply based on specific organizational requirements.