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Mark M. Clark
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  • Auburn University, AL
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Measuring the Right Thing

Posted on May 16, 2014 at 12:20pm 0 Comments

I have noticed over the years that most folks that are getting started using the Six Sigma methodology have as many problems with some of the early decision-making issues as they do handling some of the more quantitative tools.  Specifically, which problems should they focus on?  If one listens to the voice of the customer, then this might not be a big problem.  If you have a problem, the customer will usually let you know.  However, if one is trying to be proactive, and look for…


Getting to the Right Level

Posted on May 6, 2014 at 4:18pm 0 Comments

Over the years I have provided technical assistance for those that are employing the six sigma process improvement methodologies.  During this time, I have observed how difficult it is for team leaders to get started.  Every initiative has its “Critical Success Factors”.  Most will include one or more of the following:

  • Top management leadership and commitment
  • Clearly defined roles and responsibilities  
  • Clear and measurable goals/results
  • Strategy…

The Total Life Cycle Cost

Posted on September 3, 2012 at 8:48pm 0 Comments

I have discussed in one of my blogs before that the total cost of quality is not the cost of poor quality.  In addition to the cost of poor quality, there is the cost of doing it right the first time.  These costs are related to things such as establishing standards, discovering cause and effects for process failure, and some sort of monitoring device to insure that only inherent variability is in the system.  These costs are generally categorized as either preventive costs or appraisal…


The Evolution of Six Sigma…How it got started

Posted on August 27, 2012 at 8:38am 0 Comments

The following article was retrieved from the website of Process Quality Associates.  After reading it, I thought it would be a good idea to take a look back to get a better understanding of how the six sigma initiative was started.

Before, January 15, 1987, Six Sigma was solely a statistical term. Since then, the Six Sigma crusade, which began at Motorola, has spread to other companies who are continually striving for excellence. While it is progressing, it has extended and evolved…


Priceless Results

Posted on August 20, 2012 at 8:14am 0 Comments

I read a quote a couple of months ago that was made by one of the leaders in supply chain management.  He was referring to the need for people who can conduct data mining, data analysis, and then produce a predictive model.  This, in large part, is what business analytics is all about.  Most of the large companies in the US are already trying to mine data that might lead to a predictive model that, in turn, could lead to an edge on the competition.  A predictive model is merely a…


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