As I mentioned in my last post, our group just returned from the 2011 ASQ Lean & Six Sigma Conference. For the next few blog posts, I’ll give you a summary of some of the interesting presentations I heard.
The second presentation offered guidance on developing good training material, particularly for Six Sigma classes. Dr. Jack West, former ASQ president, reminded the group that the purpose of training is to close the gap between current behaviors and desired behaviors. Effective training material is especially critical when engaging adult learners. He suggested the following progression for developing materials:
Dr. West also presented the concept of Whole-Part-Whole.
Whole- Set the context for the training- why, what, & how
Part- Develop skills, behaviors, and tools
Whole- Summarize , focusing on what and why.
Adults compose the vast majority of our audience in business settings, requiring special teaching methods to engage their interest and desire to learn. Dr. West’s presentation offered a structured approach for developing training materials. What do you think about his suggestions?
Figure retrieved 3/16/11 from: http://classweb.gmu.edu/ndabbagh/Resources/Resources2/bloomstax.htm